Contact Details
THE SECRET SERVICE
Craignegarra
15 Priory Gardens
Corbridge
NE455HZ
Tel: 0845 4505963
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THE SECRET SERVICE
 Business Category Customer ServicesCompany ProfileThere are no two ways about it, no ifs, no buts, good customer service is VITAL to succeed in business these days, to keep your clients! With so much competition and with clients expecting so much more, you need to know that your company is performing to its best ability, that your staff are acting out your high standards at all times.
That`s where we come in and the Secret Service can help you.
It is not a case of adverse spying on your staff, we produce fully comprehensive criticism which will not only highlight areas that need improvement, but also areas in which you excel.
Our Mystery Shopping Service will provide you with information that compares you with your competitors - after all it is equally important to find out and keep up to date with what they are doing !!Products / ServicesWhat we do
The Secret Service provides an ethical, confidential service giving you an insight into your competitors activities and your customers buying experience.
The service is called `Mystery Shopping` or `Competitor Research` but should never be seen as covert or underhand. In fact our service allows our clients to improve where they need to and can also highlight what they already do well.
We normally construct an approach which is unique to our clients and will answer specific questions which are posed. Typically clients want to know either about their own company or a combination of competitors, usually looking at:
+ Customer Services
+ Product and Service Awareness
+ Staff Motivation |
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